Service required on dream machine

Resources for your replacement DreamStation

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Ozone and UV light cleaning products are not currently approved cleaning methods for sleep apnea devices or masks and should not be used.

Which DreamStation did you receive?

DreamStation without Humidifier

DreamStation without humidifier

DreamStation with Humidifier

DreamStation with humidifier

DreamStation without Humidifier

I received a DreamStation without a humidifier

Thank you for your patience. Your DreamStation device is provided to you as a replacement for your existing therapy device. This device has been inspected and is safe for your continued therapy use.
We understand that any change to your therapy device can cause concern. We are working with your homecare provider/DME to ensure proper and smooth replacement device setup.
We have a patient management software solution that in many cases allows your homecare provider to access the prescription settings from your previous device. This means your replacement device may have comparable settings to your previous device. If, however, you chose to receive a device with Auto-adjusting CPAP settings, it will be set to factory default. You can learn more about the differences between CPAP and Auto-adjusting CPAP here.

Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips.

A note about recertified devices

While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.