1. Completely open the door to expose all four hinge screws.
2. Remove all four hinge screws with #2 square bit driver. Save for reinstalling later.
3. Hold the door with one hand supporting the handle area and one hand supporting the hinge. While supporting the door at the hinge, press firmly with the other hand until the locating pins on the back of the hinge plate dislocate from the front panel.
4. While supporting the door with one hand, pinch the tabs to release the plastic terminal cap from the hinge plate.
IMPORTANT Take care not to pull the door away from the washer until you remove the wiring harness terminal cap.
5. Set the door face down on a flat surface protected by soft cloth or towel
6. Release wiring harness from retainer on plastic terminal cap. Then release terminal from terminal cap. Save the cap to reinstall later.
Removing door lock and plastic hole cover
1. Locate and remove both screws from door lock. Save screws for later.
2. Rotate the lock as you pull it out through the front panel. Take care not to pull too hard or too far as the lock is still attached to the wiring harness.
3. Disconnect the wiring harness terminal from the door lock. Set the door lock aside for reinstallation later.
4. Pry the bottom of the plastic hole cover upward to release it from the front panel. You may have to use a non-scratching plastic knife if you are unable to release it manually. Then, slide the cover down slightly and remove it from the front panel.
Reinstalling door lock and hole cover
1. Move the plastic cover to the other side of the front panel. Position the cover so the “hook” is at the bottom. Insert hook into lower slot, slide the cover down, and press upper retention tabs into opening until they snap into place.
2. Insert wiring harness into door lock.
3. Insert door lock into front panel and reinstall door lock screws.
Washing temperature
The appropriate washing temperature will automatically be indicated for the cycle selected. To change the preset temperature, press the temp button to scroll to the desired setting. Select a wash water temperature according to fiber content, colorfastness and soil level.
To protect your fabrics, not all temperatures are available with every cycle. If a temperature is not appropriate for the cycle, it cannot be selected and will not be lit by pressing the temp button.
The temperature selected for the cycle will be remembered and recalled each time that cycle is selected in the future.
All wash water temperatures are automatically regulated to maximize detergent effectiveness and improve washing performance. The water heater setting and its distance from the washer, water usage in other parts of the home, and seasonally low ground water temperature in some geographic areas can affect water temperature.
sanitize (on select models)
Use the sanitize setting to clean and sanitize heavily soiled, colorfast fabrics including towels, bedding, cloth diapers, and children’s clothing.
It is recommended that you set your water heater to 120°F (49°C) or higher to ensure proper performance during this cycle. If the setting is lower or the load is extra large, the cycle time may be extended.
When used with the heavy duty and whitest whites cycles, the sanitize setting will kill 99.9% of bacteria with no carryover of bacteria between loads. No bleach or harsh chemicals are needed, but higher temperatures are required. Please check fabric care labels to prevent damage.
NOTE The heavy duty and whitest whites with sanitize setting cycles have been designed to meet the requirements of NSF P172 protocol for sanitization efficacy
NOTE The heavy duty and whitest whites with sanitize setting cycles have been designed to meet the requirements of NSF P172 protocol for sanitization efficacy
The wash water is heated by an internal boost heater to a maximum of 152°F (67°C) as the load tumbles. Cold water is added to cool down the load prior to drain and spin.
As a precaution, the washer door remains locked when the water temperature reaches 130°F (55°C)
hot
Use this setting for heavily soiled white or colorfast cottons and blends.
warm
Use this setting for normally soiled white or colorfast cottons or blends.
cold
Some warm water will automatically blend with cold tap supply to achieve a precise cold. Use this setting for lightly soiled non-colorfast items, knits, delicates, and hand washables
Soil level
Adjust the wash time based on the soil level of each load. Solid soil (on select models), max (on select models), heavy, normal, light and extra light (on some models) soil levels are available.
Spin speed
Max (on select models), high, medium and low (on some models) spin speeds are available for each cycle. The spin speed and/or duration of final spin vary from model to model and cycle to cycle.
Increasing the spin speed will extract more water, decrease drying time and conserve energy. Decreasing the spin speed will reduce wrinkling.
Select low spin speed (on some models) to gently spin items that should be line dried.
Use no spin to omit the final spin at the end of the cycle. The load will be very wet. Remove items from the wash drum to drip dry or select a spin only cycle to remove excess water at a more convenient time.
extra rinse
Use this option when additional rinsing is desired to remove excess dirt and detergent. It is recommended for heavily soiled loads or if household members have sensitive skin.
wrinkle release (on select models)
After the final spin, the washer will perform a “dry” agitation to loosen the garments from the side of the drum.
extended refresh (on select models)
Select extended refresh if you will be unable to remove the load right after the cycle is complete. The washer recognizes the load has sat too long and will do a rinse and spin to keep the load fresh for up to 12 hours. When you are ready to remove the load during the extended refresh segment, you must press cancel to end the cycle and open the door.
PODS® (on select models)
Select this option when using a detergent pack in a model equipped with a PODS® button (on select dispenser only). This option will divert the flow of water to the detergent pack compartment optimizing the detergent pack performance.
control lock
To lock the controls between cycles, scroll to the control lock option and press select. The control lock icon will show on the LED display. To unlock the controls scroll to the control lock option again and press select. Use this feature to reduce the likelihood of accidental operation by children. Washer cycles will not run when control lock is activated.
delay time
Use delay time to delay the start of the washing cycle from 30 minutes to 12 hours. To turn on the delay time option, press options to scroll to the delay time icon and press select. Use the cycles button (300/400 models) or turn the cycle selector (500/600 models) to select the desired delay time and press start. The delay time icon will illuminate on the LED display to indicate the delay time option is activated. The time will begin counting down on the LED display once the washer start/pause button has been pressed.
1. Sort laundry into loads that can be washed together.
DO NOT machine wash items containing fiberglass. Small particles of fiberglass left in drum may transfer to fabrics in other loads and cause skin irritation and/or damage to fabrics.
DO NOT wash water resistant and water repellent type clothing or other materials
2. Prepare items for washing.
Mend rips and tears to prevent further damage during washing.
Turn knit items inside out to prevent pilling.
3. Pretreat stains and heavy soil.
4. Add laundry load to wash tub.
DO NOT overload the washer.
DO NOT WASH: Water resistant and water repellent clothing or other materials.
5. Add wash products to dispenser.
Follow manufacturer’s instructions and recommendations when using wash products.
Open and close the dispenser drawer slowly. Closing the drawer too quickly could result in early dispensing of the bleach or fabric softener.
6. Select the cycle and settings for the load.
Follow fabric care label instructions on items to be washed.
Make sure that the PODS® option is selected when using models that have a separate detergent pack compartment. See Adding Laundry Detergent to the Adaptive Dispenser™
7. Start the washer.
DO NOT force door open. As a safety measure, the door will automatically lock during the entire wash cycle. Pause or cancel the wash load to unlock the door.
If the cycle is interrupted during spin, the door lock will not release until the tub has stopped spinning.
If the water level is above the bottom of the door opening/flexible door gasket, the lock will not release.
8. Remove items from washer when cycle has ended.
Excess wrinkling, color transfer or odors may develop in items left in the washer after the cycle has ended.
IMPORTANT DO NOT store or place laundry products on top of washer at any time. They can damage the finish or controls. It is recommended to keep laundry products in the storage drawer between cycles if installed on a pedestal.
Periodically inspect all water inlet hoses for water leaks, wear, cuts, corrosion and bulges. Replace all hoses, if any sign of the above is visible. All hoses should be replaced every 5 years to reduce the risk of hose failures. When replacing hoses, refer to the Installation sections of this Use & Care guide for proper installation instructions. DO NOT overtighten or cross thread the fittings. DO NOT allow the hose to rub against sharp objects. Always ensure the hose fitting rubber gasket is installed and free from water leaks when water pressure is applied.
CAUTION Your washer should be operated ONLY when you are home. Water leakage is a safety issue and can cause personal injury or property damage. If you are away from home or not using your washer for extended periods of time, follow these steps
Reconnecting water supply and electrical
CAUTION Damaged or improperly installed water lines can cause the water lines or connections to leak. Water leakage is a safety issue and can cause personal injury or property damage
WARNING Improper grounding of the washer may cause serious injury or death. Check with a licensed electrician if you are in doubt as to whether the appliance is properly grounded.
Many washing problems involve poor soil and stain removal, residues of lint and scum, and fabric damage. For satisfactory washing results, follow these suggestions provided by The Soap and Detergent Association.
Blue stains
Undiluted liquid detergent or fabric softener dispensed directly onto fabric.
If caused by detergent, mix 1 cup (240 ml) white vinegar with 1 qt (.95 L) water in plastic container. Soak 1 hour. Rinse.
If caused by fabric softener, rub stains with bar soap. Wash.
Avoid overfilling detergent and fabric softener compartments of dispenser.
Discoloration, graying
Not enough detergent.
Wash water temperature too low.
Rewash with correct amount of detergent and hottest water safe for fabric.
Add bleach safe for fabric.
Sort items by soil level and color.
Use correct amount of detergent, hottest water and bleach safe for fabric.
Greasy, oily stains
Not enough detergent.
Undiluted liquid fabric softener poured directly on fabric.
Treat with prewash stain remover or liquid detergent.
Increase detergent and water temperature. Rewash.
Rub fabric softener stains with bar soap
Use correct amount of detergent and hottest water safe for fabric.
DO NOT pour liquid fabric softener directly on fabric.
Holes, tears, or snags
Incorrect use of chlorine bleach.
Unfastened zippers, hooks, buckles.
Rips, tears and broken threads.
Degradation of fabric.
May be irreversible if rips, tears and seams cannot be mended.
Never pour chlorine bleach directly on fabric.
Check condition of items before washing.
Lint
Tissues left in pocket.
Not enough detergent.
Undissolved detergent has left a residue resembling lint.
Static cling is attracting lint.
Load washed too long.
Reduce load size. Rewash using correct water temperature, water level, and amount of detergent.
Add nonprecipitating water conditioner to wash water to remove detergent residue.
Add liquid fabric softener to final rinse.
Dry load in dryer.
Remove lint with lint brush or roller.
See Operating Your Washer.
DO NOT overload washer.
Use correct temperature and amount of detergent, water and wash time.
Pilling (Fibers ball up and cling to fabric.)
Pilling is normal with synthetic and permanent press fabrics. This is due to abrasion from normal wear.
Use a lint brush or shaver to remove pills.
Use fabric softener in washer to lubricate fibers.
When ironing, use spray starch or fabric finish on collars and cuffs.
Turn items inside out to reduce abrasion.
Residue or powder on dark items; Stiff, harsh fabrics.
Some granular detergents can combine with hard water minerals to form a residue.
Increase water temperature using hottest water safe for fabric.
DO NOT overload washer.
Use liquid detergent or nonprecipitating water conditioner with powder detergent.
Wrinkling
Incorrect wash cycle for wash load.
Reduce load size.
Rinse in cold water with liquid fabric softener using the casual or delicate cycle.
DO NOT overload washer.
Remove items from washer as soon as cycle is completed.
Use liquid fabric softener
Yellow buildup of body soil on synthetic fabrics
Agitation time too short.
Wash water temperature too low.
Not enough detergent.
Soak in detergent booster or product containing enzymes.
Wash in hottest water safe for fabric using casual cycle.
Add bleach safe for fabric or treat with color remover.
Select correct cycle.
Use correct amount of detergent.
Wash synthetics frequently using hot or warm water.
Yellow or brown rust stains
Iron or manganese in water supply, water pipes, or water heater.
To restore discolored load of whites, use rust remover safe for fabric.
DO NOT use chlorine bleach to remove rust stains. It may intensify discoloration.
Use nonprecipitating water softener.
Before washing, run hot water for a few minutes to clear lines.
Drain water heater occasionally.
For an ongoing problem, install an iron filter in your water supply system.
Residue stain buildup in gasket
Moisture in washer.
Use of non-HE detergent.
Overloading wash drum.
Leaving a wet load set in washer.
Cold water washes which may not completely dissolve and remove detergents.
Perform clean washer cycle
Scrub gasket with Comet™ Spray Gel Mildew Stain Remover - use brush to remove stains.
Use only HE (high efficiency detergent) along with recommended dosage.
Remove wash load immediately upon cycle completion.
Run dehumidifier in laundry room.
Avoid overfilling detergent and fabric softener compartments of dispenser.
Dry the inside of washer and gasket after every run.
Residue stain buildup in dispenser drawer or detergent pack not dissolved.
Moisture in the washer.
Use of non-HE detergent.
Adding more than two detergent packs to detergent pack compartment.
PODS® option not selected when using detergent pack (on select models).
Remove and clean dispenser and inserts with combination of ¾ cup liquid chlorine bleach and one gallon hot water. Rinse well, and repeat if necessary. NOTE: Wear rubber of latex gloves. Protect floor and clothing from bleach damage.
Use only HE (high efficiency detergent) along with recommended dosage.
Avoid overfilling detergent and fabric softener compartments of dispenser.
Check that PODS® option is selected and detergent pack is placed in PODS® dispenser compartment when using detergent pack (on select models).
Water in fold of flexible gasket
Result of washing and part of normal operation.
At the end of each wash, dry inside of gasket fold with clean dry towel all around gasket.
Odor
Moisture in the washer.
Use of non-HE detergent.
Leaving a wet load remain in washer.
Cold water washes which may not completely dissolve and remove detergents.
Perform clean washer cycle.
At the end of each wash, dry inside of gasket fold with clean, dry towel all around gasket.
Use only HE (high efficiency detergent) along with recommended dosage.
Remove wash load immediately upon cycle completion.
Pour one cup liquid chlorine bleach in standpipe; let remain a day and flush with water.
Utilize the door stand ventilation feature for a few hours after use or whenever washer is not in use.
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this washer.
NOISE (Please refer to Normal Operating Sounds)
High pitch “jet engine” noise
Rattling and clanking noise
Stop washer and check drum. If no objects are found, perform cycle with empty drum. If noise continues, item may be in pump. Call your authorized service technician.
To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out.
Thumping sound
Stop washer and redistribute wash load.
Vibrating noise
Move washer so it rests firmly on floor. Adjust leveling legs. See Leveling the washer for details.
See Installation sections of this guide for removing shipping bolts and foam block.
Stop washer and rearrange wash load
OPERATING
Residue left in drum
Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush excess dirt and sand from items before washing.
LED displays “dn”
Reset the unit back to factory default settings.
1. Press power to turn off unit. Press power again to turn unit on. Look for console to light up.
2. Wait at least 10 seconds, then simultaneously press and hold soil and options buttons for 3 secs.
3. Lights will turn OFF and ON, indicating the unit has been reset to factory default
Washer won’t spin
Add 1 or 2 similar items to help balance the load.
Washer does not start
Make sure plug fits tightly in wall outlet.
Reset circuit breaker or replace fuse. DO NOT increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. If problem is a power outage, call local electric company.
Press start/pause button with bare fingertip.
Turn on water supply faucets.
It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off).
Ensure door is closed.
Press start/pause button to continue the cycle.
WATER
Water collects in folds of the door gasket at the end of the cycle
Wipe and dry the gasket to remove water and any debris remaining in the gasket after use.
Water collects in bleach and fabric softener compartments
Water may be removed by removing the dispenser drawer (see Care and Cleaning in this guide) and draining water into the empty drum or sink.
Wash load too wet after spin
DO NOT overload washer. See Operating Your Washer.
Add 1 or 2 similar items to help balance load.
Rearrange load to allow proper spinning.
Straighten drain hose.
Water does not enter washer or it enters slowly
Check another faucet in the house. Wait until water supply and pressure increase.
Fully open hot and cold faucets.
Avoid running water elsewhere while washer is filling.
Remove hose from inlets and clean screens.
Warm or hot water is not hot enough
Measure hot water temperature at nearby faucet with candy or meat thermometer. Water temperature should be at least 120°F (49°C). Adjust water heater as necessary.
Avoid using hot water elsewhere before or during washer use. There may not be enough hot water available for proper cleaning. If problem persists, your hot water system may be unable to support more than 1 use at a time.
Water in washer does not drain or drains slowly
Clean and straighten the drain hose.
Reduce standpipe height to less than 8’ (2.4 m). See Installation sections of this guide.
Unclog drain pipes. Contact plumber if necessary.
Water leaks
Check and tighten hose connections. Install rubber sealing washers provided.
Close dispenser drawer completely.
Oversudsing
Run rinse cycle. Use a low-sudsing, high efficiency detergent.
Run rinse cycle. Use less detergent in future loads.
Incorrect wash and rinse temperatures. The LED display will alert this condition with “HOSE” alarm
Connect hot water hose to hot water faucet and cold water hose to cold water faucet.
Water is entering washer but tub does not fill
Increase standpipe height to at least 23.6” (60 cm). See Installation sections of this guide.
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